ITSM Consulting
Architecture, implementation and optimization of enterprise service management, from portals and catalogs to CMDB, SLA and integrations.
ServiceDesk PlusITILCMDB
ENTERPRISE ITSM · AUTOMATION · AI
Hire AI.
Scale infinitely.
Hasfi designs and automates enterprise operations — from complete ITSM implementations to employee onboarding and offboarding across HR, Active Directory, Microsoft 365 and ITSM.
Employee PortalSelf-service
Service CatalogDynamic forms
ITSM EngineSLA · Workflow · Approval
Asset & CMDBDiscovery
MonitoringEvents
AutomationActions
Enterprise service operationOPERATIONAL ✓
HR / WorkdayNew joiner
AD Automation ToolOrchestration
Create AD UserIdentity & groups
Microsoft 365Access & mailbox
ITSM ValidationTechnician check
Employee lifecycleONBOARDED ✓
HR / WorkdayTermination
Account ExpiryScheduled policy
Disable ADDeprovision
Disable MailboxExchange Online
Remove License GroupAccess removal
SDP CloudICT + asset validation
Employee lifecycleOFFBOARDED ✓
ITSM CONSULTING ✦ ENTERPRISE AUTOMATION ✦ ACTIVE DIRECTORY ✦ AI DIGITAL EMPLOYEES ✦ CMDB & ASSET MANAGEMENT ✦ WORKFLOW AUTOMATION ✦
WHAT WE DO
Enterprise problems.
Practical outcomes.
Enterprise Automation
Connect HR, identity, cloud and IT operations to remove repetitive work without sacrificing enterprise control.
Active DirectoryWorkdayMicrosoft 365
AI Digital Employees
Purpose-built AI workers with defined roles, knowledge, operating rules and measurable outcomes.
AIKnowledgeExecution
Build In-house Platforms
When off-the-shelf software does not fit, Hasfi can build modular ITSM, monitoring and automation applications around your operation.
Custom ITSMMonitoringAutomation
BUILD WHAT'S MISSING
Your operation shouldn't have to fit
someone else's software.
Hasfi can build in-house enterprise tools module-by-module — from a focused Incident or Change module to a complete ITSM workspace, monitoring console or automation platform.
ITSM ModulesIncident · Request · Problem · Change · Knowledge
Asset & CMDBDiscovery · Inventory · Relationships · Lifecycle
MonitoringHealth · Events · Alerts · Dashboards · Escalation
AutomationTrigger · Condition · Approval · Action · Audit
IdentityJoiner · Mover · Leaver · AD · M365
Self ServicePortal · Catalog · Forms · Approvals
IntegrationsREST API · Webhooks · HR · Cloud · Email
AI LayerKnowledge · Triage · Documentation · Digital Employees
Use what works. Automate what doesn't. Build what's missing.
SELECTED DELIVERY AREAS
Built from real
enterprise work.
Hands-on implementation experience informs how Hasfi designs automation: solve the operational problem first, then automate what should be automated.
FOUNDER STORY
Built from the problems
we kept seeing.
Hasfi was founded by Firoz after years of working hands-on with enterprise IT operations and seeing the same gap repeatedly: capable platforms were in place, but teams were still spending valuable time on repetitive work, disconnected systems and processes that stopped at the ticket.
The idea behind Hasfi is simple — use what works, automate what doesn't, and build what's missing. That means implementing proven ITSM platforms when they fit, connecting HR, identity, Microsoft 365, monitoring and service management when work should flow automatically, and building focused in-house tools when an organisation needs something different.
Hasfi is being built toward a larger vision: AI Digital Employees that operate with defined roles, knowledge, controls and measurable outcomes — augmenting teams while keeping human governance where it matters.
FirozFounder · HasfiWe don't manage tickets. We solve them.
START A CONVERSATION
What operational problem should we solve first?
Tell us what is repetitive, slow, manual or difficult to scale. The request comes directly to Hasfi — no mail app required.